Effective Date: January 1, 2024

Warranty Policy

Supernova Vision is committed to providing high-quality products to our customers. We stand behind the quality of our products and offer a warranty to ensure your satisfaction.

1. Warranty Coverage

• Duration: Our products are covered by a limited warranty for a period of 1 month from the date of purchase.
• Coverage: The warranty covers manufacturing defects in materials and workmanship under normal use and conditions.
• Exclusions: The warranty does not cover damage caused by misuse, accidents, negligence, improper care, or unauthorized modifications.

2. Making a Warranty Claim

If you believe your product is defective and covered under warranty, please follow these steps to make a warranty claim:

1. Contact Us: Notify our customer service team of the issue within the warranty period. Provide your order number, a description of the defect, and any supporting photographs.
2. Evaluation: We may request that you return the product for evaluation. If so, we will provide instructions on how to return the item.
3. Assessment: Our team will inspect the product to determine if the issue is covered under warranty.
4. Resolution: If the product is found to have a manufacturing defect covered under warranty, we will repair or replace the item at no additional cost. If a replacement is not available, we will offer a refund.

3. Limitations

• The warranty is non-transferable and applies only to the original purchaser.
• Supernova Vision reserves the right to determine the validity of warranty claims and to deny claims that do not meet the warranty criteria.